South London Removals Privacy Policy

This Privacy Policy explains how South London Removals collects, uses, stores, and shares personal data relating to our customers and prospective customers across South London. It also explains your rights under UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Scope of this Privacy Policy

This Privacy Policy applies to all South London Removals customers and prospective customers located in South London, including individuals, households, and business clients who contact us, request a quote, make a booking, or use our removal and related services.

Data Controller

South London Removals is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal information. Where we use third parties to process data on our behalf, they act as data processors under our instructions.

Types of Personal Data We Collect

We may collect and process the following categories of personal data:

Identification and contact details such as your name, title, postal address, removal addresses, email address, and any other contact information you choose to provide.

Booking and service details such as preferred dates and times for removals, property access information, parking details, inventory lists, and any special instructions relevant to the service.

Communication records including enquiries, quotes, messages, feedback, complaints, and any other correspondence you have with us.

Payment and billing information such as invoicing details, payment status, and transaction records. We do not store full card details if processed through secure payment providers.

Website and usage data where relevant, such as basic device and browser information, and details of how you interact with our online quote or contact forms.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, online form, or other communication channels, when you request a quote, when you confirm a booking, or when you provide information on the day of the move.

We may also receive personal data from third parties where this is necessary to provide services to you or your business, for example where an employer, landlord, or agent arranges a move on your behalf and provides us with your contact details and removal information.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis to do so. The main lawful bases we rely on are:

Contractual necessity: We process your personal data to take steps at your request before entering into a contract and to fulfil our contract with you. This includes providing quotes, confirming bookings, scheduling and carrying out removals, and handling payments.

Legitimate interests: We process your personal data for our legitimate business interests, provided your rights and freedoms are not overridden. This includes managing and improving our services, maintaining records, preventing fraud, and handling customer service queries.

Legal obligations: We may process your personal data to comply with legal and regulatory requirements, accounting rules, and tax obligations.

Consent: In limited circumstances, where required by law, we may rely on your consent for specific processing activities, such as certain forms of direct marketing. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotations for removal and related services based on the information you supply.

To manage bookings, plan logistics, and deliver our services safely and efficiently at the agreed addresses and times.

To communicate with you about your enquiry, quote, booking, or any changes or issues relating to the service.

To issue invoices, process payments, and maintain financial and accounting records.

To respond to complaints, feedback, or disputes and to resolve any issues arising from our services.

To improve our services, internal processes, and customer experience based on aggregated and anonymised information where possible.

To meet legal, regulatory, and insurance requirements and to cooperate with competent authorities where necessary.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors or independent controllers where necessary for the purposes described in this Privacy Policy.

Data processors acting on our behalf may include:

Information technology and hosting providers who store or support our business systems and data.

Payment processing providers who handle card or electronic transactions in a secure manner.

Customer management and administrative service providers who assist with scheduling, communications, or record-keeping.

Professional advisers such as accountants or legal advisers where necessary for business operations and compliance.

Where we use processors, we ensure that appropriate contracts and safeguards are in place so they only process your data in accordance with our instructions and apply suitable security measures.

We may also share data with insurers, law enforcement bodies, regulators, or other authorities where required by law or where necessary to establish, exercise, or defend legal claims.

International Transfers

Our core operations are based in the United Kingdom. If we ever transfer your personal data outside the United Kingdom or the European Economic Area, we will ensure that an adequate level of protection is in place, such as using standard contractual clauses or equivalent safeguards as required by data protection law.

Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected and to meet legal, accounting, or reporting requirements.

In general, records relating to quotes, bookings, and removals are kept for a period that allows us to respond to queries, handle complaints, and comply with tax and accounting obligations. After this period, data is securely deleted or anonymised so it can no longer be associated with you.

The specific retention period may vary depending on the category of data, the nature of the service, and any legal obligations that apply. We regularly review the personal data we hold and securely dispose of anything that is no longer needed.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to those employees and processors who need it to perform their duties, and using secure methods for storing and transmitting data where appropriate.

Your Data Protection Rights

Under UK data protection law, you have a number of rights in relation to your personal data. These include:

Right of access: You have the right to request a copy of the personal data we hold about you and information about how we process it.

Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data.

Right to erasure: In certain circumstances, you may have the right to request that we delete your personal data.

Right to restriction of processing: You can ask us to restrict how we use your data in certain situations.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your data in a commonly used, machine-readable format or transfer it to another controller where technically feasible.

Right to object: You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including any direct marketing activities.

Right to withdraw consent: Where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.

You also have the right to lodge a complaint with the UK data protection supervisory authority if you are concerned about how we handle your data. We would, however, appreciate the opportunity to address your concerns directly in the first instance.

Children's Data

Our services are not targeted at children and we do not knowingly collect personal data relating to children except where it is provided by an adult customer as part of service arrangements. If you believe that we have collected personal data about a child without appropriate consent, please contact us so that we can address the issue.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices. Any updates will be made available through our usual customer communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.