South London Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which South London Removals provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following words and expressions have the meanings set out below:

1.1 "Company" means South London Removals.

1.2 "Customer" means the person, firm or organisation booking or receiving the services from the Company.

1.3 "Services" means removal, moving, packing, storage, clearance, waste removal and any related services provided by the Company.

1.4 "Goods" means the items, belongings, furniture and any other property that the Company is contracted to move, pack, store or handle.

1.5 "Contract" means the agreement between the Customer and the Company for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Scope of Services

2.1 The Company provides domestic and commercial removal and related services, including loading, transport, unloading, and where agreed in writing, packing, unpacking, assembly, disassembly, storage and waste removal.

2.2 The exact scope of the Services will be set out in the Companys quotation and or written confirmation. Any additional services requested after the Contract is formed may incur extra charges and are subject to the Companys agreement and availability.

2.3 The Company primarily operates within London and surrounding areas, but may undertake moves to other parts of the UK subject to prior agreement.

3. Booking Process

3.1 A booking may be requested by the Customer via the Companys accepted communication channels. The Customer must provide accurate and complete information, including but not limited to:

a. Collection and delivery addresses

b. Property access details, including floors, lifts, parking and any restrictions

c. A clear description and volume of Goods to be moved

d. Any special handling requirements such as fragile, heavy, or high-value items

e. Preferred dates and times for the Services

3.2 Following an enquiry, the Company may provide a quotation based on the information supplied. Quotations are estimates only unless expressly stated as a fixed price in writing.

3.3 A booking is only confirmed when the Customer has accepted the quotation and the Company has issued written confirmation. The Company reserves the right to refuse or cancel any booking at its discretion, in which case any advance payment for Services not yet provided will be refunded.

3.4 The Customer is responsible for checking the booking confirmation and ensuring all details, including dates, addresses and scope of Services, are correct. Any changes must be notified to the Company as soon as possible and may result in revised charges.

4. Quotations and Pricing

4.1 Quotations are based on the information provided by the Customer and on normal access conditions at both collection and delivery locations.

4.2 The Company reserves the right to amend the price if:

a. The Customer has omitted or misstated relevant information

b. There are changes to the move date, addresses, or scope of work

c. Access is significantly more difficult than stated, including restrictions on parking, long carries, or stair-only access

d. Additional Goods are included that were not originally declared

4.3 Unless expressly stated otherwise, prices are exclusive of congestion charges, tolls, parking charges, or other third-party fees, which may be added to the final invoice where applicable.

5. Payments

5.1 The Company may require a deposit to secure the booking. The amount and due date of any deposit will be specified in the quotation or booking confirmation.

5.2 Unless otherwise agreed in writing, the balance of all charges is due no later than on completion of the Services on the moving day.

5.3 Payment must be made using one of the payment methods accepted by the Company. The Customer is responsible for any bank or transaction fees charged by their payment provider.

5.4 If payment is not made on the due date, the Company reserves the right to:

a. Charge interest on overdue amounts at a reasonable commercial rate

b. Suspend or withhold delivery of Goods until payment is received in full

c. Retain Goods in storage and apply storage charges until payment is made

5.5 All sums payable under the Contract are exclusive of any applicable taxes unless otherwise stated. Where applicable, such taxes will be added at the prevailing rate.

6. Customer Responsibilities

6.1 The Customer must ensure that:

a. All Goods are properly packed and prepared for transportation, unless the Company has agreed to provide packing services

b. All items to be moved are clearly identified and separated from those not being moved

c. All valuables, personal documents, jewellery, money and portable electronic devices are removed and carried by the Customer personally

d. Property access is arranged and available at the agreed times, including any necessary permits or permissions

e. Parking is available and lawful at both collection and delivery locations. Any fines or penalties arising from inadequate arrangements may be charged to the Customer

6.2 The Customer must be present or represented by an authorised person at both collection and delivery to provide instructions and sign any relevant documentation.

6.3 The Customer is responsible for securing all windows, doors, and utilities at the property after the Services are completed, unless otherwise agreed.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a booking by giving written notice to the Company.

7.2 If the Customer cancels the Services, the Company may apply the following charges, unless otherwise required by law:

a. More than 7 days before the agreed move date: any deposit may be refunded at the Companys discretion, less reasonable administrative costs

b. Between 3 and 7 days before the move date: up to 50 per cent of the quoted price may be charged

c. Less than 3 days before the move date or on the move date: up to 100 per cent of the quoted price may be charged

7.3 If the Customer requests a change of date or significant alteration to the scope of Services, this will be treated as a cancellation and rebooking, and the above charges may apply.

7.4 The Company may cancel or suspend the Services if:

a. The Customer fails to make any required payment

b. The Customer is in material breach of these Terms and Conditions

c. The Company believes that proceeding would pose a risk to health, safety, or property

In such cases, the Company will not be liable for any losses arising from cancellation, but will refund any amounts paid for Services not yet provided, less any reasonable costs incurred.

8. Liability and Limitations

8.1 The Company will take reasonable care when handling, packing, transporting and storing Goods. However, the Companys liability is limited as set out in this section.

8.2 The Company will not be liable for:

a. Loss or damage arising from inherent defects, natural deterioration, or pre-existing damage in Goods

b. Loss of data, digital content, or consequential loss arising from delay, damage, or non-delivery

c. Loss or damage to items of sentimental, special or extraordinary value not declared in advance and not specifically agreed in writing for special handling

d. Loss or damage resulting from the Customers failure to comply with these Terms and Conditions

8.3 The Companys total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable limit per item or per consignment, as specified in the Companys quotation or other written agreement. If no such amount is specified, liability will be limited to a fair and proportionate amount having regard to the price paid for the Services.

8.4 The Customer may request higher liability cover for specified items subject to agreement and, where applicable, additional charges.

8.5 The Company will not be liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including but not limited to extreme weather, road closures, traffic incidents, accidents, strikes or other industrial disputes, public authority actions, or other unforeseen circumstances.

8.6 The Customer must inspect Goods and property as soon as reasonably possible after completion of the Services. Any claim for loss or damage must be notified to the Company in writing within a reasonable period. Failure to do so may affect the Companys ability to investigate and may reduce or extinguish any liability.

9. Excluded Items

9.1 The Company will not carry or handle the following items:

a. Explosives, firearms, weapons or ammunition

b. Dangerous, corrosive, flammable or hazardous substances

c. Illegal goods or items that cannot be legally transported or possessed in the UK

d. Live animals or plants, unless specifically agreed

e. Perishable foods or items requiring special temperature control, unless specifically agreed

9.2 If such items are handed to or discovered by the Company without prior agreement, the Company may take steps to remove, dispose of, or make safe those items at the Customers cost and without liability.

10. Waste and Recycling Regulations

10.1 The Company adheres to applicable UK waste management and environmental regulations when providing clearance, disposal or recycling services.

10.2 Where the Services include the removal of unwanted items, the Customer confirms that they have the right to dispose of those items and authorises the Company to transport and, where appropriate, dispose of them at licensed facilities.

10.3 The Company will not dispose of waste unlawfully or in unauthorised locations. All waste will be handled in accordance with relevant regulations and best practice.

10.4 Additional charges may apply for the disposal of certain items, including but not limited to mattresses, electrical appliances, bulky items, and materials classified as controlled or special waste.

10.5 The Customer is responsible for ensuring that any confidential documents or data-bearing items are destroyed or wiped before being presented as waste. The Company does not provide secure data destruction as part of standard clearance services and accepts no liability for any data remaining on items disposed of.

11. Access, Parking and Property Protection

11.1 The Customer must ensure that the Companys vehicles can park safely and lawfully as close as reasonably possible to the property entrances at both collection and delivery locations.

11.2 Any parking fees, permits, or penalties incurred as a direct result of the Customers instructions or failure to arrange suitable parking may be added to the Customers invoice.

11.3 The Company will take reasonable steps to protect property, including walls, floors and doorways, from damage while providing the Services. Nonetheless, the Companys liability for minor scuffs, marks or wear consistent with careful moving will be limited.

11.4 If any item cannot be moved safely through normal doorways, stairs or lifts, the Company may refuse to move it or may move it only at the Customers risk and with the Customers prior agreement.

12. Delays and Waiting Time

12.1 The Company will use reasonable efforts to adhere to agreed dates and times but cannot guarantee arrival or completion times.

12.2 If the start or completion of the Services is delayed for reasons beyond the Companys control, including but not limited to the Customers late arrival, keys not being available, or previous occupants not vacating the property, the Company may charge waiting time at its standard hourly rate.

13. Complaints and Disputes

13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.

13.2 The Company will investigate complaints in good faith and seek to resolve any disputes amicably. This does not affect the Customers statutory rights under UK consumer law where applicable.

14. Personal Data

14.1 The Company will collect and process personal data provided by the Customer for the purposes of administering bookings, providing the Services, taking payment and, where permitted, communicating relevant information about its services.

14.2 Personal data will be handled in accordance with applicable UK data protection legislation.

15. Variation of Terms

15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that Contract.

15.2 Any variation to these Terms and Conditions requested by the Customer will be valid only if agreed in writing by the Company.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any Contract between the Customer and the Company shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or these Terms and Conditions.

By booking or using the Services of South London Removals, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.